Return Policy

At Jhumka.pk, we aim to provide our customers with a smooth and reliable shopping experience. Please read our Return Policy carefully before placing an order.

1. Return Window

We accept returns within 3 days of receiving your parcel. Any return request after the 3-day window will not be accepted.

2. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

• Item must be unused and unworn.
• Item must be in its original packaging.
• All accessories, tags, and protection seals must be intact.
• A valid proof of purchase (receipt/order number) is required.

3. Items Not Eligible for Return

• Earrings (due to hygiene reasons)
• Sale, discount, or clearance items
• Customized or special-request items
• Items damaged due to customer mishandling

4. Return Process

To initiate a return, please contact us at:

support@jhumka.pk

After your return is approved, we will provide the return address and instructions.

Note: The return shipping cost is the customer’s responsibility and is non-refundable.

5. Damaged, Defective, or Wrong Items

If you receive an incorrect, damaged, or defective item, please contact us within 24 hours of delivery with:

• Clear photos or a video of the issue
• Your order number

We will review the issue and arrange a suitable solution (replacement or return), depending on availability.

6. Refunds

Refunds are only issued if:

• The wrong product was delivered
• A product arrives damaged or broken
• The product is out of stock after order confirmation

Refunds will be processed within 10–15 business days after the returned item is inspected and approved.

Shipping charges are non-refundable.

7. Exchanges

For exchanges, customers must cover the reshipping cost. Exchange availability depends on stock.

8. Contact Us

If you have any questions regarding our return process, feel free to reach out:

support@jhumka.pk